STORE POLICY
Customer Care
At PETLOVIT, we believe that every customer deserves a positive, straightforward and enjoyable shopping experience.
We are committed to providing clear product information, helpful customer support and transparent shopping policies.
If you have any questions about our products, your order, delivery or returns, please contact us at:
Email: hello@petlovit.com
Website: www.petlovit.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
We aim to respond to enquiries as soon as reasonably possible.
For information about returns, refunds and order conditions, please refer to our Return & Refund Policy and Terms & Conditions.
Privacy & Security
At PETLOVIT, we respect your privacy and recognise the importance of protecting your personal information.
When you browse our website, place an order or contact us, we may collect information such as your name, email address, delivery address, contact details and order information.
We use this information to process orders, arrange deliveries, provide customer support, manage our website and meet applicable legal obligations.
Payments are processed through third-party payment providers. We do not directly receive or store your full payment card details.
We may share necessary information with trusted service providers, including payment processors, website services, suppliers and delivery partners, where required to fulfil orders and operate our business.
For further details about how we collect, use, share and protect personal information, please read our Privacy Policy.
If you have any privacy-related questions, contact us at hello@petlovit.com.
Wholesale Enquiries
PETLOVIT currently focuses on providing pet products directly to individual customers through our online store.
We do not currently offer a dedicated wholesale programme.
If you have a business-related enquiry or would like to discuss a potential collaboration, please contact us at hello@petlovit.com.
We appreciate your interest in PETLOVIT.