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1. Introduction

Welcome to PETLOVIT (www.petlovit.com). These Terms & Conditions explain the rules that apply when you visit our website or purchase products from our online store.

By placing an order, you agree to these terms. Please read them carefully before making a purchase.

2. Products and Availability

PETLOVIT offers products and accessories for pets.

We aim to provide accurate product descriptions, photographs and prices. However, colours and appearances may vary slightly from the images displayed.

All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a refund where applicable.

3. Prices and Payments

Prices are displayed in British pounds sterling (GBP).

The total amount payable, including any applicable delivery charges, will be shown before you confirm your order.

Payments are processed securely through our payment provider. PETLOVIT does not store your full payment card details.

4. Orders and Delivery

After placing an order, you will receive an order confirmation by email.

We are committed to processing orders efficiently and providing a reliable delivery experience.

Delivery information and applicable timeframes will be provided during checkout or through our shipping information.

If you have any questions about your order or delivery, please contact our customer support team at hello@petlovit.com.

Your statutory consumer rights remain unaffected.

5. Returns, Refunds and Cancellations

If you are purchasing as a consumer, you generally have the right to cancel an eligible online purchase within 14 days of receiving your goods, subject to applicable legal exceptions.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

Our Return & Refund Policy explains the cancellation process, return arrangements and applicable refund conditions.

Nothing in these terms limits your statutory rights if goods are faulty, damaged or not as described.

6. Website Use and Intellectual Property

You agree to use our website lawfully and not to interfere with its security or operation.

Website content, including branding, text and images, is protected by applicable intellectual property laws. You must not reproduce or commercially use our content without permission, except where permitted by law.

7. Privacy and Personal Information

We process personal information to manage orders, provide customer support and operate our online store.

For more information about how personal information is collected and used, please refer to our Privacy Policy.

8. Contact and Applicable Law

For questions about these Terms & Conditions or an order, please contact:

PETLOVIT
Website: www.petlovit.com
Email: hello@petlovit.com

These terms do not affect any mandatory consumer rights or legal protections available to you under applicable law.